Beamafilm Help

Welcome to the Help page for the Beamafilm website where you’ll find more on how to stream full films and series for free with no ads using a participating library card or a 30-day trial. Choose a topic below to learn more on how to enjoy watching.

For the best viewing experience we recommend using one of the latest browsers:

Use our HTML5 player to watch Beamafilm movies or series on PCs running Windows XP or later, and Intel-based Macs running OS X Tiger (v10.4.11) or later.

Note that only the client versions of Windows are officially supported, and an error is known to occur when a player loads in Internet Explorer 9 on Windows Servers 2008. You may be able to resolve this issue by installing the optional Desktop Experience component on Windows Server 2008.

Beamafilm is available on supported iPhone, iPad or iPod Touch models running iOS 10.0 or later. 'Sign in with Apple' is available for iOS 13 or later. Download the Beamafilm iOS app from the App Store here.

NB: With the new the privacy policy change on iOS 14, Chromecast is not working with the current Beamafilm app. Future updates will be coming soon to resolve this issue.

We recommend turning on automatic updates so that you can access Beamafilm's latest features when available.

1. Go to Settings.
2. Tap App Store.
3. Turn on App Updates.

Beamafilm is available on supported (Android 6 Marshmallow or later). Download the Beamafilm Android app from the Google Play Store here.

We recommend turning on automatic updates so that you can access Beamafilm's latest features when available.

1. Open the Google Play Store App.
2. Tap User Icon > Settings.
3. Tap Network Preferences > Auto-Update Apps.
4. Select an option:
   • Auto update apps over any network to update apps using either Wi-Fi or mobile data.
   • Auto update apps over Wi-Fi only to update apps only when connected to Wi-Fi.

Note: To access Beamafilm TV Apps, you need to have a personal account.

The Beamafilm TV App is available to download from the app store on your Android TV, Chromecast, or Apple TV.

Note: To access some Beamafilm features such as history, favourites and personalised recommendations, you need to have a personal account.

If you've forgotten or no longer have access to your Beamafilm password, click the ‘Forgot Password’ link in the login page on the browser and enter your email address. An email with a reset link will be sent to your Inbox to reset your password and regain access to your account.

If you are still unable to sign in to your Beamafilm account, it typically points to an earlier, partially-completed sign up attempt, or to some information from an inactive account that is saved on your device or browser - see 4.1 below.

If you wish to change from a paid account to a free Library account, access your account on the top right of the nav bar. Select 'Settings' and click 'Unsubscribe'. Once you have unsubscribed, log out of the account and sign up again with your library card number.

If you wish to change your library to a different library, access your account on the top right of the nav bar. Select 'Settings', scroll down to select the library you wish to change to and enter the barcode for your membership with that library. This can only be done once every 30 days.

When you are logged in to Beamafilm you will see an 'account icon' on the top right corner. Click on this icon and then select 'My Account' from the drop down menu. Select the 'History' tab to view the list of all the films that you have watched so far. You can remove any film if you no longer wish to see it in your history. This will also remove films from the 'Continue Watching' carousel on the home page.

When the Beamakids+ filter is activated it means that only kid-friendly films recommended for PG viewing or lower will be available in the collection. Parents can apply this setting to their family account at home to filter films rated higher than PG out of the offering. To exit Beamakids+, click ‘Exit kids+’ on the top nav bar. You can also create a Parental Control password to enter Beamakids+ to prevent children from exiting the Beamakids+ mode.

1. Click on your Account icon on the top right of the Beamafilm navigation bar to access your Account page.
2. Select ‘Parental Control’ and type in a new password that is different to your current password.
3. Press ‘Add Password’ to activate the parental control mode. This can be changed at any time.
4. You will be required to enter this password when attempting to exit Beamakids+.
5. You can also toggle on/off PG rated films by clicking on the ‘Include PG rated content’ toggle.

NB: You are not required to create a Parental Control password to enter Beamakids+. This password should only be used if you wish to prevent children from exiting the Beamakids+ mode.If you don’t have access to Beamakids+ yet, you can still use Viewing Restrictions to filter your account. Applying the Viewing Restrictions mode will prevent films recommended for higher aged audiences from appearing in your account.

If you do not have access to Beamakids+, you can use Viewing Restrictions to filter your account. Applying these restrictions will prevent films with recommended for higher aged audiences from appearing in your account.

1. Click on the account icon on the top right of the Beamafilm navigation bar and access your account page.
2. Select 'Viewing Restrictions' and type in a new password that is different to your current password.
3. Press 'Add Password' to set up parental controls. This can be changed at any time. This can be changed at any time.
4. To enter Viewing Restrictions mode, enter this password instead of your regular password when logging in to Beamafilm.

If you are unable to sign in to your Beamafilm account, it typically points to an earlier, partially-completed sign up attempt, or to some information from an inactive account that is saved on your device or browser. Use the troubleshooting tips below to help complete the Sign Up/Log In process on the Beamafilm website.

If you have previously registered for a free subscription using paid access account and now wish to create a free library account using the same email address go to your account and unsubscribe first. Log out of your account and log back in using an incognito/private browser window.

If you have signed up for a paid subscription/account as well as a free library card with the same email address you will need to click on the account icon at the top right of the Beamafilm website to log out of your paid Beamafilm account first. Use an incognito/private window to log back in and also try clearing your browser cache if you still have issues.

Issues can be caused by temporary data that is stored in your browser from previous usage such as cookies, usernames and passwords etc. Sometimes logging out and then back in can resolve the issue, however you may need to clear your cache.

Click here to view instructions on clearing the cache on Windows.

Click here to view instructions on clearing the cache on a Mac.

If you subscribed through Apple and see the message “Please check if your Apple subscription may have expired” when you try to watch a film, it is because Beamafilm might have not received a confirmation of your renewal. Log in to your iOS mobile app, and open the film you want to watch. This will update your subscription details and you can now continue enjoying our catalogue on any other device.

Hundreds of municipal and tertiary libraries serving over 20 million library patrons can access Beamafilm. If your library has Beamafilm, you can view any film in your library portal for free (although some libraries exclude MA 15+ or R-rated titles). Check if your library participates entering your library name on the Library Access page. If you can’t find your library name on the list you can sign up for a free 30-day subscription by clicking here .

You need a library membership number to sign up for a free account. Many libraries allow you to sign up for a library membership online.

Ask your librarian to contact us via the Librarians page. Otherwise, you can sign up for a free 30-day subscription trial by clicking here. If the film you want to see is not in the Subscriber collection, you can also rent any film for 48 hours from the Beamfilm website once you have a paid account.

To sign up for a free 30-day subscription or to rent any film for 48 hours click here. .

A download speed no less than 850 KB/s (0.81 MB/s) will ensure a good result. You can conduct an internet speed-test using one of the free services available online. If your online access speed is too low you can contact your Internet Service Provider (ISP) to discuss options for improving your line speed.

Every Beamafilm title is offered in a variety of different qualities and the appropriate version is served to you based upon your internet connection speed. If you have a very low internet connection speed make that sure that the HD tab is set to the lowest possible setting from the bottom of the player. To enjoy a higher-quality version without experiencing buffering, you may need to upgrade your connection speed through your Internet Service Provider (ISP). Also, check that your internet connection isn't being used by other members of the household to download data-intensive content and make sure you're not uploading any content to the internet as this will affect results Close all connections you currently have and restart your browser. You may need to re-start your router. Turn off the power for 30 seconds and then turn it on again.

Beamafilm assists viewers to make appropriate viewing selections by including official classifications for all titles in the catalogue. Colour-coded ratings are aligned with classification colours for each territory. When films have not been officially classified in a territory, Beamafilm includes its recommended rating on a grey background alongside an attribution that Beamafilm is recommending this rating. Click on the film classification to see a collection of all films with the same age rating. Viewers can filter the collection by their preferred film classification by navigating to All titles under Subjects.

Some libraries filter higher-rated films out of their catalogue. If their patrons try to access these higher-rated films via their library membership, they will be advised that the film is not available to their library.

Beamafilm is currently a streaming-only site and you cannot download our films. Any film in the service can be paused and viewed later.

It depends on the length and quality of the content being streamed. Beamafilm content is offered in a variety of different quality options. Beamafilm generally uses about 1 GB of data per hour for each stream of standard definition video, and up to 3 GB per hour for each stream of HD video.

No, your credit card will not be charged for 30 days. When you sign up for the free trial, we ask you for your credit card details so that you don't have to register again when your trial is over, as it will automatically roll over into a paid subscription. You can cancel your subscription at any time (refer to ‘How can I cancel my subscription’ below).

You can watch loads of great movies and series as a paid subscriber. To check which films are included, click All titles on the Subjects page and filter by Subscriber Films. Some films are Rental-only and are not included in your subscription account but once you have an account you can also rent any film in the catalogue.

You can cancel your subscription at any time. If you cancel within 30 days your credit card will not be charged.

You can cancel at any time from the account section when logged in. On the left hand side menu, choose “Settings”. Scroll down the page and click the “Unsubscribe” button.

When logged in, open the accounts icon on the top right hand side of the screen and click on 'My Account'. This will take you to your account page. On the left hand side menu, navigate to “Settings” to change your name. If you wish to change your payment details, click on 'Choose Another Payment Method' when making your purchase.