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Have a question? Check out our FAQ below to find out more on how to watch full documentary films, movies and series for free and with no ads. You’ll find more info on how to enjoy watching on the Beamafilm Help page with your participating library card or a 30-day trial.

Frequently Asked Questions

Why is my app not opening or functioning correctly?

Make sure that you are using the latest version by either enabling automatic updates or manually updating it in the relevant store.

Why is the website not displaying or presenting correctly on my device?

This could be for several reasons. Firstly, you should log out of the website/app and then log back in again. This is done by clicking on the profile icon (small head) on the top right of the Beamafilm website. If this does not help, you may have a cache issue i.e. cookies that your device has accumulated over time. Try opening the website in an incognito window with a different browser such as Chrome or Firefox (you can find out how to do this by searching on Google if you are unsure). If restarting or clearing your cache does not resolve the issue, please send us more detail by completing the form and a Beamafilm Support team member will contact you shortly.

How do I clear my browser cache?

Clearing your browser cache improves the speed & responsiveness when accessing any website. It is best to find out how best to do this with your particular device by searching online. Try clearing your browser cache to see if this fixes the issue. If you are running a VPN this may need to be disabled. Basic instructions for clearing your cache are provided with handy links below for your convenience:

How could I subscribe/unsubscribe?

There are two main ways to access movies or series on Beamafilm:

Note: Beamafilm does not support having both a Library Account and Credit Card Access Account with the same email. If you are experiencing any issues regarding your account, please send us more detail by completing the form and a Beamafilm Support team member will contact you shortly.

Library Card Access (FREE)

Members of participating libraries can register for free Library Card Access.

Select your participating library and enter your library membership number to gain access. Register for a free Beamafilm Library account - all series and movies are free for participating library members.

Detailed Sign Up instructions are available here.

Credit Card Access (30-day free trial)

How can I avoid films with high age-classification ratings?

Public library patrons and consumer accounts can enter Beamakids+ (Please note that Beamakids+ is in a pilot testing phase and is currently only available in Australia.)

When the Beamakids+ setting is applied it means that only films suitable for children and students will be available to view in the collection. Parents may wish to apply this setting to their family account at home so that all higher age-rated content is filtered out of the offering.

To activate Beamakids+ Parental Controls on your Beamafilm account:

Open your profile on the top right of the Beamafilm nav bar.
Select ‘Parental Control’ and type in a new password that is different to your current password.
Press ‘Update Password' to set your parental control password.
You will now be required to enter this password when exiting Beamakids+.
You will be able to toggle on/off PG rated films by clicking on the 'Include PG rated content' toggle.

NB: Beamakids+ prevents underage viewers from being able to access the profile page. To access the profile page, you will need to exit Beamakids+.

Beamakids filter

If you would like to remain on the regular Beamafilm offering instead, select the Beamakids filter on the drop-down menu of the ‘View All’ Subjects to see:

G-rated kid-friendly titles
Movies and series all together on a Beamakids results page

NB: This is different from choosing ‘Children and Family’ under the Movie menu on the top nav bar as that will display:

PG-rated family-friendly titles as well as G-rated kids titles
Movies only

If you do not have access to Beamakids+, you will be able to use Viewing Restrictions instead. These restrictions will limit films with higher age-classifications on your account.

To activate Viewing Restrictions on your Beamafilm account:

Click on the profile icon on the top right of the Beamafilm navigation bar and access your profile page.
Select 'Viewing Restrictions' and type in a new password that is different to your current password.
Press 'Update Password' to set up parental controls.
To enter Viewing Restrictions mode, enter this password instead of your regular password when logging in to Beamafilm.

How can I delete my viewing history?

When you are logged in to Beamafilm you will see a ‘profile icon’ on the top right corner. Click on this icon and then select ‘Profile’ from the drop down menu. Select the ‘History’ tab to view the list of all the films that you have watched so far. You can remove any film if you no longer wish to see it in your history. This will also remove films from the ‘Continue Watching’ carousel on the home page.

How can I change from a paid account to a free library account?

If you wish to change from a paid account to a free Library account, access your profile on the top right of the nav bar. Select ‘Settings’, click ‘Unsubscribe’ and then ‘Delete Account’. You will be automatically logged out of the account, so you can sign up again with your library membership.

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